Saturday, April 12, 2014

PLDT MyBro: Customer Disservice

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I have been a PLDT MyBro subscriber for the past four months. I signed up for their 499 promo last December. Prior to subscribing, I never read any reviews about their service.

To be fair, I have been a Smart canopy subscriber at our old house since 2007 and never had any problems with it up until now. Since PLDT and Smart have merged, I expected the same thing with MyBro.

Big mistake.

Days after signing up for MyBro, I started experiencing intermittent internet connection. I called their customer support hotline and did all the possible troubleshooting to regain connection. Checked internet speed, plugged and unplugged the device, transferred location of the device outside for better connection. All those did not work.

There were times that I had connection but it only lasted around five minutes in a day throughout December.

By January, there was complete network error. Can't connect using the browser. I called their customer service multiple times, each call clocking in around 30 minutes. Their reason for the connection problem? They were having issues with their base tower and won't provide a date when this will be resolved.

I tried cancelling my account with MyBro but because of their lock-n period, I never went through with it. So for me to get rid of their unreliable internet connection, I have to pay them? Fuhgetaboutit.

What makes this even more frustrating is the fact that I earn money online. I had to endure days without working. And for me to be able to work is to go to my old house with the Smart MyBro or go to an internet cafe, both of which are inconvenient.

And so I waited for 25 days so they can restore the connection. All the pent-up rage seemed to have dissipated even though MyBro still has its moments of poor internet connectivity. Nonetheless, I applied for a rebate for the past 25 days of no connection.

Two months have passed and the rebate still did not reflect on the bill.

Begrudginly, I had to call their customer support to report this issue. Apparently, they disapproved my rebate application because there were no record of me reporting connection problems.

You have got to be fucking kidding me.

Keeping my composure, I was forced to reapply for a rebate which would hopefully reflect on next month's bill.

But the damage haa been done. PLDT MyBro provides terrible internet connection and an ever poorer customer support. There is no redeeming quality with this particular service.

I have to single out the customer support for being unsupportive and totally incompetent in helping me out. Every call felt like a chore and they keep running the same troubleshooting guide as if they're not listening. I'm pretty sure that the product is the root cause of the problem, but talking to their customer support made it even worse.

tl;dr don't subscribe to PLDT MyBro unless you want to punish yourselves. And I really hope they can improve their customer support.

posted from Bloggeroid

Friday, February 7, 2014

Wishlist 2014

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Before I begin spewing off things I plan to accomplish this year, I'll take a look back at my wishlist last year and see how I've done.

  • Finish my paper for my Asian Literature class on February - March. DONE. I passed.
  • Find a way to dedicate at least 40 hours for my current client, who's been too gracious, kind, and generous to a fault. Suffice to say, I intend to return the favor. Not only am I not only doing "at least" 40 hours for my client, but I've also left my current job to pursue a full-time position for current client. It's been a difficult decision on my part, as I have been more than content with my office work for the past two years. I have learned lots of things related to my expertise that I can apply in the future once I start my own business. But great things only happen when big choices are made, and my departure from my full-time job to work for my client is a step towards that direction. Let's just say that my move was worked well for me and my client.
  • Get promoted ASAP. Refer to answer below. Technically, I treat my move as a promotion. While there are some downsides on moving away from my previous employers, there are just too many positives with taking my client's offer that I can't ignore. I have more freedom, can do more experiments using different tools for work, and have the trust that I feel I deserve. 
  • Be able to help more for my family, in some capacity. Jury's still out. I remember around six years ago that I regularly contribute to the monthly expenses for the household, thus providing financial relief somewhat. Last year, I still felt my contributions weren't enough. I really need to do a better job at managing my finances and prioritizing what needs to be spent first. In some way, and embarrassing as it sounds, I wasn't able to put the family as the top priority. It is understandable to some respect because I was saving money to get married, but I just feel there's so much more to be done on my part.
  • (Re)learn German. This one has to be put on hold for now. For my MA, I was supposed to take a foreign language exam as part of the curriculum. However, I just changed my track from comprehensive oral exam to thesis, which allows me to play within my strengths and buys me time to do ample research about the subject I'm more comfortable with. Thus, my language exam has been moved back so I can finish the remaining units of my course.
  • Finish my graduate studies, which seems to be an insurmountable challenge at the moment. Not yet. Refer to answer above. In fact, this will have to be pushed at least a year from now. Aside from the language exam which will take one semester to finish, I will have to do at least six months of research and implementation for the thesis I plan to write and present for college. Honestly, and I've been saying this for years now, I'm tired of studying. I feel there's no intrinsic and extrinsic benefit in finishing a course that I only pursued as a hobby and has no bearing with my professional work. If I finish my MA, and that's a big "if," my life goes on, I won't get any raise because of it, and I won't be teaching the subject anyway. It is frustrating since I've almost at the finish line but felt all the passion and desire to finish the course leave from my body. It feels like I'm doing this as a favor for my family, which is fair reason enough for me to finish. Before then, the MA course remains a monkey on my back.
  • Purchase a second-hand electric guitar with a fixed bridge. I can't remember the reason why I wished for this. Maybe because I got tired with using a floating bridge which is limited to the tuning you set for it. But this didn't push through for whatever reason. For what it's worth, I did have a tremolo stabilizer installed to my floating bridge, making it feel like a fixed bridge.
  • Learn divebomb. I really need it. No. And I don't need it as much as I did. See answer below.
  • Write 5-6 songs for the band. I made this wish because the other guitarist, who's the guy responsible for write most of the riffs and songs, lost interest playing for the band we've built for the past eight years. I felt that this was my time to shine and show that I'm more than what they've been seeing from me lately. However, plans changed along the way and I have to put my metal dream on hold for now. I'm spreading myself thinly on my other priorities that everything else suffers. Therefore, I have to cut back on playing in a band. It didn't feel like a compromise at all because the reason I've been in a band was to share the gift of music that was imparted to me when I was young. Music has always been a driving force in my life and playing in a band was my contribution to the world. It is not only something that you listen to for leisure, but a way of life that pushes you to be stronger and think independently Along the way, I've felt being in a band was holding everything back that I believed in music. I was holding the band of the progress they should have been making without me, who just comes in during gigs and leaves immediately after. I was holding myself from doing the things that I should have been doing. It was only logical for me to leave. Rest assured, I will be back playing music soon.

2014 Wishlist

  • Save a reasonable amount of money (around six digits) in our checking account by the end of the year
  • Get my wife to bear a healthy and beautiful baby on September to October
  • Meet all the metrics I've set myself for work this year
  • Finish paper for literary theory this February or March
  • Relearn German just in time for exam on September or October
  • Start thesis composition with a workable strategy starting June
  • Buy an acoustic guitar
  • Buy a new and better desktop computer